Monthly Archives: February 2011

Help Employees Separate Problems from Realities

To facilitate job satisfaction, teach employees the difference between problems and realities. A problem is an obstacle to employees’ job success or satisfaction that is within your control to overcome. A reality is an obstacle that you can’t independently remove. … Continue reading

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Time to Lead: A Challenge to Leaders and Managers

The most critical people¬†within your organization are those employees on the front lines who have the most direct and sustained contact with customers. They make or break your organization’s reputation. They are¬†your public relations agents and good will ambassadors. If … Continue reading

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