Addressing Employees with Behavior Problems

It’s relatively easy to address an employee attendance issue or deal with an employee who exhibits technical/clinical deficiencies (assuming the person has the motivation and capacity to improve). But your management skills are really put to the test when you have an employee who:

(1) constantly complains

(2) resists beyond reason any changes you make

(3) uses co-workers as a sounding board to impugn your character

(4) discloses and distorts what you say during private conversations

(5) challenges your authority and tests the boundaries of noncompliance

(6) displays non-verbal behavior that communicates disdain for you

(7)  goes directly to your boss to complain before discussing an issue with you

(8) does not listen/gets defensive when given performance feedback

(9) bullies or manipulates others with aggressive or passive-aggressive behavior

(10) Can’t accept and adjust to job frustrations that are outside your control to overcome

Much of my career has been devoted to helping managers address these behavior issues. If you are dealing with this particular challenge, please don’t hesitate to contact me about my books, workshops and individual coaching formats that will facilitate your success.


About mhc68

Michael H. Cohen is a nationally recognized author, workshop leader, and consultant specializing in leadership and team development, organizational communications, employee relations, conflict management, and customer service. Mike Cohen is committed to the belief that employees are responsible for their own intrinsic motivation, work ethic, service orientation, positive attitude, and constructive behaviors. He has developed a reputation for providing practical and motivational presentations, and tailor made consultation services that exceed participants' expectations. Mr. Cohen served as Director of Employee Relations and Development and later as Vice President of Human Resources at Weiss Memorial/University of Chicago Hospitals for twelve years. He has taught Interpersonal Communications, Group Process, and Organizational Behavior at Northwestern, Roosevelt, and Dominican Universities, Triton, and Oakton Community Colleges.
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