Category Archives: Team Development

Break Down The Silos

You will never achieve seamless customer service if there exists a breakdown of cooperation between interdependent work units. Symptoms of polarization and distrust include:    One group feels it gets little respect from the other    Individuals from one group regularly bad mouth the other     … Continue reading

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Stay Goal (Not Personality) Focused

As a leader, you probably like some employees more than others, but you evaluate them based upon the quality of their performance, not on your feelings toward them. You strive to be fair, objective and consistent in your application of policies and procedures. You … Continue reading

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